San Antonio
 

Frequently Asked Questions

San Antonio FAQ

Where can I find the terms and conditions of a season subscription?
Season Subscriptions, and all Tickets and Additional Tickets purchased under any Subscription, are subject to the Broadway Across America Standard Season Subscription Terms and Conditions posted on our website at BroadwayAcrossAmerica.com. By purchasing a Season Subscription, you agree to such Terms and Conditions. We do not support the reselling of these tickets above face value through any means other than through authorized reselling programs of Broadway Across America. Doing so will constitute a breach of these Season Subscription Terms and Conditions and Account Holders who violate this rule may be subject to revocation of their purchasing status and seats.
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Why should I buy from the Official and Authorized Ticket sources?

Broadway in San Antonio strongly urges all of our patrons to purchase their tickets through an Authorized Ticket Source which are Broadway in San Antonio and Ticketmaster. We do not recommend that patrons purchase tickets through unauthorized outlets, online resellers or other ticket sales operations.


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I have lost my tickets. What can I do?

If you cannot find your tickets and have purchased them through an Authorized Ticket Source (Broadway in San Antonio or Ticketmaster) we have a record of your sales transaction and can accommodate you. Please return to your point of purchase as soon as you as you discover you have misplaced your ticket(s). We will confirm your seating and issue a “Location Pass”, which you will pick up at the Will Call window one hour before your performance. For security purposes Location Passes will not be mailed. Identification and payment verification will be needed when you pick up the tickets. If tickets were purchased through an unauthorized ticket reseller, we cannot guarantee replacement.


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Can I exchange my single tickets?

No exchanges are made on single ticket purchases.


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My plans have changed. Can I refund for my single ticket purchase?

Refunds are not given.


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What do I do if a performance is cancelled?

In the unlikely event a performance is cancelled, Broadway in San Antonio and Ticketmaster will inform patrons via phone, email, or mail and give patrons appropriate information regarding the show’s ticketing policies. Ticket holders are also encouraged to return to their original point of purchase for more information. We recommend that patrons check for updates and information regarding their scheduled performance by visiting www.BroadwayInSanAntonio.com or the Majestic Theatre Facebook page.


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What is the policy with regards to inclement weather?

We rarely cancel performances due to weather. In cases of inclement weather, we strongly recommend that patrons use public transportation where possible, travel safely and allow plenty of time to arrive at the theatre on time. During inclement weather, updates will also be posted on BroadwayInSanAntonio.com and the Majestic Theatre Facebook page. We recommend that patrons check these sites frequently if there is a pending or occurring storm.


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I’m a subscriber and would like to exchange my tickets. How can I do that?

Please call our Subscriber Hotline at 800-215-7469 and speak to representative Mon. to Fri. 10am to 5pm.


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What is the eClub?

The eClub is an electronic mailing list that is free to join. You can opt in to receive exclusive Broadway in San Antonio email offers and news. Visit http://SanAntonio.Broadway.com/eClub/ to update your preferences at any time under the Account Settings option. Joining the eClub is the easiest way to learn about all of our events and it lets you manage your membership and tickets quickly and easily. There is no obligation to purchase.


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Can I purchase tickets in person? What are the box office hours at the Majestic Theatre? When do the doors open prior to a performance? Are there walk-up sales on the night of the show?

Tickets for Broadway in San Antonio may be purchased at the Majestic Theatre Box Office, located at 226 E. Houston Street, San Antonio, TX 78205. Regular business hours are Monday through Friday 10AM to 5PM. On performance days, the box office closes 30 minutes after the curtain time.


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I had an issue at a recent performance that I would like to speak to someone about. How can I contact a customer service representative?

You can send a written letter to the Majestic Theatre:

Majestic Theatre
208 E Houston Street
San Antonio, TX 78205
Attn: Customer Service

You can also call the main office line at  210-226-5700 (M-F, 10AM to 6PM), or the box office at 210-226-3333.

You can also contact our service center at 1-800-215-7469, Monday – Friday from 10AM to 5PM and any one of our representatives will be more than happy to assist.


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Due to an emergency, I missed my scheduled performance. What can I do?

We do understand that occasionally a serious illness, inclement weather, or some other problem may have kept you from attending your scheduled performance. However, tickets are sold for specific dates, performance times, and seat locations. If an extenuating circumstance arises and you are unable to make the necessary exchange arrangements prior to the show, please contact Broadway in San Antonio at 800-215-7469 and ask to speak to a representative within 48 hours of your missed performance. As a courtesy, we will attempt to relocate you into another performance pending approval of the company. Seating will be for select performances and based upon availability. Comparable seating to the original tickets is not guaranteed. Please keep in mind that you can only be relocated into another performance as long as the show is in town. No refunds will be offered for missed performances.


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Where would you recommend parking for a performance at the Majestic Theatre?

The closest parking area to the Majestic Theatre is the Mid-City parking garage, located on the corner of College Street and Navarro, across from La Mansion Hotel.

There are quite a few other parking facilities located near the Majestic Theatre. Prices vary according to distance and whether or not the attendant will be charging for event parking.


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Is the Majestic Theatre handicap accessible?

The Majestic Theatre does have accessible seating. You can order these over the phone by calling the Box Office at 210-226-3333, at Ticketmaster.com or by calling Ticketmaster at 1-800-745-3000.


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How can I purchase merchandise from a show?

Merchandise will be sold in the lobby pre-show and during intermission.


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When will tickets go on sale to the general public for a specific show?

Tickets go on sale to the general public on a rolling basis throughout the season, typically a few months prior to the show’s engagement. The best way to be notified when shows go on sale is to join the eClub. Click Here and sign up today!


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How can I purchase a gift certificate? How can I redeem an old gift certificate?

You can purchase a Broadway in San Antonio gift certificate by Clicking Here. You can redeem your gift certificate by calling 800-215-SHOW (7469) Mon – Fri, 10am to 5pm.


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How can I view a seating chart for the venue?

Please click here: http://majesticempire.com/seatingCharts.php


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What is the appropriate dress for attending the theatre?

There is no specific dress code for attending shows with Broadway in San Antonio. Guests should wear what is appropriate for the show they are attending and we usually suggest business casual attire.


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May I bring a child to the theatre?

Children under the age of six are encouraged to attend only special children’s theatre events. Everyone entering the theatre must have a ticket regardless of age. For the comfort and enjoyment of all guests, children who are disruptive to other guests will be asked to leave the seating area. Infants will not be allowed to attend Broadway performances. Parents should use their discretion when deciding what shows are appropriate for children. For more information on recommended minimum age for a specific show, please visit the show page on BroadwayInSanAntonio.com or MajesticEmpire.com.


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If your question has not been answered, please contact Broadway in San Antonio Customer Service so that we may be able to speak with you personally.

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HOLIDAY HOURS: The Subscriber Service Center will be closed Thursday, November 27th and Friday, November 28th for the US Thanksgiving Holiday. We will re-open Monday, December 1st at 9am. HAPPY HOLIDAY!
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