San Antonio

Subscriber Resources

2018-2019 Season

The price of each subscription seat reflects the face value of your tickets as well as $45 in handling fees, facility fees, and, if applicable, the Patron Club subscription fee. 7-show subscriptions include $31.50 in facility fees per subscription seat. 6-show subscriptions include $27 in facility fees per subscription seat. Season Subscriptions and all Tickets and Additional Tickets purchased under any Subscription, are subject to the Broadway Across America® Standard Season Subscription Terms and Conditions posted on our website at BroadwayAcrossAmerica.com/SubscriberTerms. By purchasing a Season Subscription, you agree to such Terms and Conditions.

TERMS AND CONDITIONS

Season Subscriptions, and all Tickets and Additional Tickets purchased under any Subscription, are subject to the Broadway Across America® Standard Season Subscription Terms and Conditions posted on our website at BroadwayAcrossAmerica.com/SubscriberTerms. By purchasing a Season Subscription, you agree to such Terms and Conditions. Prices, shows, artists, dates and times are subject to change at any time without notice.

ADDITIONAL TICKETS

TO ORDER ADDITIONAL TICKETS

Additional tickets for Broadway in San Antonio performances are available to Season Subscribers, before tickets are released for public sale. We encourage you to purchase any additional tickets as soon as possible to ensure the best seating availability.

BY PHONE

800.215.7469
(Monday-Friday, 9am to 5pm)

IN PERSON

Majestic Theatre Box Office
Monday-Friday, 10am to 5pm

2018 - 2019
Additional ticket requests are processed in the order in which they are received. To guarantee priority seating, please be sure to order your additional tickets before they go on sale to the general public; however, you may place your order at any time prior to the performance. Show dates, on-sale dates, times, prices and artists are subject to change without notice. No refunds. There is a two (2) ticket limit for SCHOOL OF ROCK, WAITRESS, ANASTASIA, FIDDLER ON THE ROOF, and THE PLAY THAT GOES WRONG per account, billing address or credit card. There is an eight (8) ticket limit for WICKED, THE PHANTOM OF THE OPERA, and JERSEY BOYS per account, billing address or credit card. Orders that exceed this limit will be cancelled without notice, including multiple orders with the same account, billing address or credit card. Tickets may be exchanged or purchased online, by phone, or in person at the box office window. Subscriber Additional Tickets purchased online or over the phone will include a $10.00 per ticket service fee. There will no longer be a $3.00 per ticket fee for exchanges made over the phone.


MANAGE TICKETS

Please note: Additional tickets will not be available, and subscriber ticket exchanges and ticket replacements may be restricted for HAMILTON.

If you wish to purchase additional tickets in another Broadway Across America city, please call the subscriber hotline at 800.215.7469 (Mon-Fri 9am to 5pm).

EXCHANGE YOUR TICKETS

EXCHANGING TICKETS

Season Subscribers have the privilege of exchanging tickets for a different performance of the same show. While comparable seating cannot be guaranteed, all exchanges will be made from the best available seating within your desired price level. Please note, if you exchange your seats to a performance/section that is different than your seats original price level, the difference in pricing must be paid and differences in price will not be refunded to you or applied to any other transaction. Exchanges must be processed at least 48 hours prior to your performance for performances Tuesday through Saturday or by 5pm on Friday for Sunday performances. Multiple exchanges for the same production may incur additional fees. Please note: ticket exchanges for The Book of Mormon and Wicked must be completed no later than 72 hours prior to your performance.





BY PHONE

800.215.7469
(Monday-Friday, 9am to 5pm)

IN PERSON

Majestic Theatre Box Office
Monday-Friday, 10am to 5pm



2018 - 2019
Tickets may be exchanged online, by phone, or in person at the box office window. There will no longer be a $3.00 per ticket fee for exchanges made over the phone.

Please note: Additional tickets will not be available, and subscriber ticket exchanges and ticket replacements may be restricted for HAMILTON.

FEES

2018-2019 Season

The Package Total includes the following non-refundable fees:

The price of each subscription seat reflects the face value of your tickets as well as $45 in handling fees, facility fees, and, if applicable, the Patron Club subscription fee. 7-show subscriptions include $31.50 in facility fees per subscription seat. 6-show subscriptions include $27 in facility fees per subscription seat. Season Subscriptions and all Tickets and Additional Tickets purchased under any Subscription, are subject to the Broadway Across America® Standard Season Subscription Terms and Conditions posted on our website at BroadwayAcrossAmerica.com/SubscriberTerms. By purchasing a Season Subscription, you agree to such Terms and Conditions.

Patron Club subscriptions (Center Orchestra Rows A-S and Left/Right Orchestra Rows B-S) include an $85 fee for each seat purchased. Patron Club subscribers receive priority access to patron seat locations, available only to these subscribers, prior to tickets being placed on sale to the general public. Patron Club subscribers also receive drink coupons and have access to an exclusive Broadway Concierge Service in New York.

BENEFITS AND POLICIES

CONTACT US

BY PHONE

800.215.7469
(Monday-Friday, 9am to 5pm)

IN PERSON

Majestic Theatre Box Office
Monday-Friday, 10am to 5pm

TICKET FORWARDING

Unable to use your tickets? Want to send them to a friend or family member? Ticket Forwarding is a virtual Will Call that allows you to offer your season tickets for an event to another individual via email. The recipient of the offer will receive an email notification, which can be accepted or declined. If accepted, the tickets will be delivered via TicketFast® and can be printed at home to attend the event. Service fees may apply. To begin forwarding your tickets today, log on to your account, and click “Manage My Tickets” from the “Quick Links” menu on the left.

Please note: Additional tickets will not be available, and subscriber ticket exchanges and ticket replacements may be restricted for HAMILTON

ONLINE UPGRADES

All renewed subscribers will receive an email invitation after the Renewal Deadline to log in and browse to make changes to their subscription seats within their online account. IMPORTANT: You must have a valid email address to participate. Please add us to your safe senders list so you do not miss any emails from us. If you haven’t used our online system before, need to have your password reset, or need to update your email address, please contact us at 800.215.7469 (Mon-Fri, 9am-5pm). Upgrades are only available for renewed accounts. Upgrades are possible only when seats become available through cancellations, therefore better seats may not be available in your current performance day and time. You will retain your current seats if there are no upgrade opportunities that meet your needs.

PRINT AT HOME

One of the benefits of being a subscriber is to manage your tickets online and print on demand! Click HERE to log in to your account.


MANAGE TICKETS

ACCESSIBLE SERVICES

The Majestic Theatre will assist patrons with visual, hearing, and mobility impairments. Please call 800.215.7469 (Mon - Fri, 9am- 5pm) for more information. Broadway Across America supports the Americans with Disabilities Act (ADA) and would like to make your theatre experience as enjoyable as possible. Accessible seating areas are solely for people with disabilities and their companions. Patrons who are deaf or hearing impaired may also call our TTY Line at 212.307.2166 (Mon - Fri, 9am-5pm).

NETWORK BENEFITS

The Broadway Across America network spans dozens of cities across North America, and you have the flexibility to exchange your tickets to another show or purchase tickets to Broadway shows in different cities. For more details, please call the Broadway Across America National Service Line at 877.783.4847 (Mon - Fri, 9am-5pm).

LOST TICKETS

Should you lose or misplace your tickets, you can reprint them online! Log on to your account, and click “Manage My Tickets” from the Quick Links menu on the left. Visit HERE for detailed instructions. Alternatively, you can call the Subscriber Hotline at 800.215.7469 (Mon-Fri, 9am-5pm) for assistance. Please note that lost tickets cannot be exchanged.

LATE ARRIVALS

The admission or re-admission of latecomers is subject to the producer’s rules for each individual show.

TICKETS FOR CHILDREN

A ticket must be purchased for every person attending the show, regardless of age.

CHANGE OF ADDRESS/PHONE/EMAIL

To ensure you continue to receive important information on a timely basis, please send changes to your email, phone number or address to: Broadway in San Antonio, 729 7th Avenue, 6th Floor, New York, NY 10019 or email us at SanAntonioService@BroadwayAcrossAmerica.com. You can also log into your account to make any updates that may be needed.

IMPORTANT SHOW INFORMATION

Please be advised that productions begin promptly at the time stated on your ticket, and most shows dictate a seating hold at the start of every performance. Please plan your travel and parking accordingly so you do not miss a moment!

PAYMENT PLANS

Break up the cost of your subscription package into three interest-free installments automatically charged to your credit card.

AUTOMATIC RENEWALS

The easiest way to renew your tickets each year! Have peace of mind that your seats are yours season after season. For more information or to enroll in the automatic renewal program, call 800.215.7469 (Mon-Fri, 9am-5pm).

HAMILTON INFORMATION

Please note: Additional tickets will not be available, and subscriber ticket exchanges and ticket replacements may be restricted for HAMILTON.

Subscriber Exchanges are now available and should be completed by Monday, August 13, 2018. Exchanges are based upon availability and comparable seating cannot be guaranteed. Additional costs may be incurred if exchanging into a higher price level. Online exchanges must be completed using a desktop or laptop computer and are not compatible with mobile devices, including tablets.

eTickets for HAMILTON must be presented on a mobile device for entry to the theater and cannot be printed from your subscriber account.

If you are currently signed up for eTickets and prefer to receive printed tickets in the mail, instead of using mobile delivery, please call the Subscriber Hotline at 800.215.7469 (Mon-Fri, 9am-5pm).

Please keep checking for more information as it becomes available.

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